We accept returns under the following conditions:
- The item is damaged, defective, expired, or wrong product delivered
- The issue is reported within 1 hour of delivery
- The product is unused and in original packaging (if applicable)
- Proof (photo/video) is provided through WhatsApp support
For safety and hygiene reasons, the following items are non-returnable, unless damaged or wrong item delivered:
- Fresh fruits and vegetables
- Dairy products (milk, curd, butter, etc.)
- Frozen food
- Opened food packets
- Personal care and hygiene products
- Baby food
- Items purchased on clearance or special offer
Due to the nature of grocery products:
- Complaints for perishable items must be reported within 1 hour of delivery
- After this period, returns will not be accepted
Important: Once the 1-hour window passes, we are unable to process any return or refund for perishable goods regardless of the reason.
Once your return is approved, here's how the refund works:
1
Report the issue with photo/video proof via WhatsApp support within 1 hour of delivery.
2
Our team reviews your request and confirms eligibility within 24 hours.
3
Approved refunds are processed within 3–5 working days.
4
Refund is credited to your original payment method.
Refunds are credited to:
UPI
Debit / Credit Card
Net Banking
Refunds will only be credited to the original payment method used at the time of purchase. No cash refunds.
Once an order is placed and confirmed, cancellation is not allowed.
- Refund for prepaid cancelled orders (where applicable) will be processed within 3 working days
- Refunds will be credited to the original payment method only
